Privacy Policy

Effective as of the date of publication.

1. Responsible party and description

1.1 Responsible party

The party responsible for the processing of personal data on this site is The Internet Company Group S.L, with registered address at Av. Cerdanyola, 75 - 1º, CP 08172, Sant Cugat del Vallès, Barcelona, Spain.

NIF: B21684139

Email: support@w3.biz

1.2 Description

Acceptance of this Privacy Policy is a necessary condition for the use of our website, application, platform and/or the provision of the service, hereinafter the “Service”.

This Privacy Policy regulates the collection, processing and use of your personal and non-personal information as a user of W3 App, as of the effective date that appears in this document.

To process your personal data, the Company complies with current local and European legislation, as well as its implementing regulations.

2. Information collected

Access to our website, application or platform may be possible without the need to provide any information, although to register and/or contract our plans you may need to provide us with certain personal information. The information, whether personal or non-personal, collected by the Service may vary depending on how you use it.

The personal and non-personal information collected by the Service may reach us in three ways: information collected automatically, information you voluntarily provide and information provided by third parties.

2.1 Information collected automatically

This information may include information collected through cookies or similar mechanisms stored on your device, always with your consent or in accordance with other applicable legal bases. Please check our Cookies Policy for more information.

It may also include the IP address from which the connection is made, the type of device used and its characteristics, the operating system version, browser type, language, date, country, time of request, referring URL, destination URL, mobile network used and similar technical information.

The Service may also collect usage data and possible errors detected during its use.

In addition, the Service may use Google Analytics, an analytics service provided by Google, LLC. For the provision of these services, Google may use cookies that collect information, including the user’s IP address, which may be transmitted, processed and stored by Google under the terms established by Google.

Where applicable, you may disable Google Analytics cookies through the mechanisms provided by Google or through our cookie settings.

2.2 Information you voluntarily provide

This information may include the information required to complete your registration on the website, application or platform, such as name and surname, address, email address and similar information, where applicable.

It may also include the information, personal or non-personal, required to complete the contracting of the Service, such as your email address and payment-related information. Payment information is processed by the corresponding payment provider, and the Service does not directly store full credit or debit card numbers unless expressly stated and permitted by applicable law.

The information, personal or non-personal, that may be included in messages sent through the contact, support or feedback channels established in the Service, such as your name and email address, may also be processed.

Certain data may be mandatory in order to register, contract or use specific functions of the Service.

2.3 Information provided by third parties

This information may include information provided by payment systems, credit card processors, authentication providers, service providers or other third parties involved in the provision of the Service, such as the time of purchase, payment status or transaction amount.

3. Rights and purposes

Completing forms is voluntary. However, if you do not fill in the required fields, which are usually marked with an asterisk, the use of some functions of the Service may not be possible or may be limited.

The personal data that you provide will be incorporated and processed in the Company’s Record of Processing Activities in order to attend to your requests, provide the requested Service and keep you informed about matters related to the activity of the Company and its services.

You may exercise at any time your rights of access, rectification, erasure, restriction of processing, objection and portability of your personal data by email addressed to support@w3.biz or by postal mail to: Av. Cerdanyola, 75 - 1º, CP 08172, Sant Cugat del Vallès, Barcelona, Spain.

In both cases, you must identify yourself with your name and surname, as well as a copy of your DNI, national ID or equivalent identification document, if necessary.

If you have granted consent for a specific purpose, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.

If you consider that there is a problem with the way in which the Company is handling your data, you may submit your complaints to the corresponding data protection authority. In Spain, the competent authority is the Spanish Data Protection Agency.

4. Age

Regarding the use of the online Service, you declare that you are of legal age and that you have the necessary legal capacity to be bound by this Privacy Policy and the applicable Terms and Conditions, which you fully understand and acknowledge.

You declare that all the information you provide to access the Service, before and during its use, is true, complete and accurate.

5. Use of data

The Company may use the collected data to manage and update the Service, address the questions you raise, process payments, provide the contracted Service, maintain security, investigate illegal activities, enforce our Terms and Conditions and assist competent authorities where legally required.

The Company does not use automated decisions that produce legal effects concerning you or similarly significantly affect you, although it may generate basic user profiles based on its legitimate interest for commercial purposes and to provide personalized offers, where permitted by law.

The Company may also use user information in aggregated and anonymous form to show it to third parties. It may also share statistics and demographic information about users and their use of the Service with third parties. None of this will allow those third parties to personally identify you.

5.1 Emails and contact forms

The website, application or platform may use SSL encryption, allowing users to send personal data securely through standard contact forms.

The personal data collected may be subject to automated processing and incorporated into the corresponding records of processing activities owned by the Company.

We may receive your IP address, which may be used to verify the origin of the message in order to offer adequate recommendations and to detect possible irregularities, such as potential cyberattack attempts against the Service.

You may also provide us with your data by phone, email or other indicated means of communication.

Regarding payment methods, our payment service providers may process credit or debit card payments or other available payment methods. At no time will the Service or its staff have direct access to full bank card details, such as the full credit card number, that the user provides to those third-party providers, unless expressly stated and permitted by applicable law.

6. Data retention

Disaggregated or anonymized data may be kept without a deletion period.

Customer data will be kept for the minimum necessary period and may be kept for legally applicable retention periods, including 5 years according to Article 1964 of the Spanish Civil Code and 6 years according to Article 30 of the Spanish Commercial Code for accounting books, invoices and similar documentation.

User contact or request data may be kept for a maximum period of 12 months in order to respond to requests, unless a longer retention period is required by law or necessary for the establishment, exercise or defense of legal claims.

7. Data shared with third parties

There are third parties that manage part of the Service. The Company requires them to comply with this Privacy Policy where applicable, in addition to having their own privacy policies.

The Company may share, use or preserve personal information with service providers that perform functions on our behalf, such as payment services, web hosting, business analytics, customer service, technical support or web marketing.

The Company may also share information to cooperate with competent authorities if it is reasonably necessary to comply with any law, legal process, legitimate request or applicable obligation. In any case, we will only provide the information strictly required.

8. Security measures

The Company adopts the technical and organizational measures necessary to protect the security and integrity of the personal and non-personal information collected, both against unauthorized access and against accidental alteration, loss or destruction.

In any case, the Company cannot guarantee the absolute security of the information collected, so you must collaborate and use common sense regarding the information shared at all times.

You understand and acknowledge that, even after deletion, personal and non-personal information may remain visible in cache or if other users have copied or stored it.

9. Changes to the Privacy Policy

We may update this Privacy Policy in the future. We will inform you of changes by sending a notice to the email address provided and/or by placing a notice in a prominent place on our website, application or platform.

10. Contact

If you have questions about this Privacy Policy, contact us at:

Email: support@w3.biz

Address: Av. Cerdanyola, 75 - 1º, CP 08172, Sant Cugat del Vallès, Barcelona, Spain.